Tag Archives: hotels

Ripped on Trip Advisor

Someone hates me…I think.

You see I wrote a review about a recent strategic planning held in a hotel located in the hills of Antipolo. The review was far from stellar and is distinctly based on the experiences we were subjected to during the overnight stay.

Like the many hotels I stayed in, I make it a point to write my observations about the place at Trip Advisor. Being the seasoned budget traveler that I am–Trip Advisor has saved me from staying in miserable hotels countless of times. In a hindsight, I was just paying it forward.

So anyway, the hotel we stayed in was not my choice, in fact I was just an addition to the group of senior executives who will be having their planning. To put it bluntly, I was the junior exec assigned to baby sit the corporate big guns. Baby sitting the group would have been easy if not for the misery we were subjected in–where do I even begin?

The disappointing rooms? The meal that was far from satiating? Anyway, I wrote all my observations, then promptly forgot about it.

Until today when Mr. Wayne’s EA called me to inform me that the “hotel people” were calling her repeatedly to inquire about my review. Apparently, one of the company’s big cheeses has read my less than glowing reviews and went ballistic. They have been trying to get my contact details for the last three days.

Anyway, I’ve just been notified by email that there was already a response from the “hotel representative”. Upon opening my Trip Advisor message center, I can immediately sense that the writer, “Maicy G” is scathing mad. Her email was threatening and sarcastic, pointing out that the booking was “very last minute” and that we paid a measly “USD57” for a stay that included an overnight stay and three square meals. She then proceeded to attack me that my recommendation to future clients to “book their events elsewhere” is killing their business and that “I am slowly wringing the neck of their workers because of a very bad review”.

The funny thing is that out of the five reviews that they have (including mine) — the other three mentioned the exact thing: TVs that do not work, water heater that is busted, the area that is not well maintained — yet, the company representative is livid of MY review.

I think that if your hotel is being slammed consecutively by 4 different people, you have to start working to fix the problems. By giving these comments, we want them to be inspired to improve. Running a hospitality business is a serious matter and quality should NEVER, EVER be sacrificed. But if you ask me if sending a frosty email to one of your clients is one way to counter the negative publicity, then we have a problem.

I have been very objective of my reviews, especially since I do not have anything to gain by posting either a negative or positive review. At the end of the day, YOUR customers deserve to hear the TRUTH, if you have a problem with negative comments, then start changing for the better.

Advertisements

Seven Suites Hotel disappoints!

Sometimes, there are things or people that seemed to be pretty and breath-taking on the surface: like your next door neighbor or the guy from the cubicle two steps down the hall. Just when you thought this guy is perfect, along came the reality that he is just as rotten in the inside as he is breath-taking on the outside: he smells, doesn’t floss or brush his teeth or he has a flatulence problem.

This is the same thought going through my head as I spend the night battling mosquitoes and this weird heavy feeling inside my chest as I lay on the spare bed inside Seven Suites’ Garden Suite.

I managed to sleep by listening to my collection of Christian Rock praise music on my iPod.

Anyway, if you are wondering what’s the reason for the weird intro: the comparison is intended for the big disappointment that is Seven Suites Hotel Observatory– you know the drill, all peachy and beautiful as displayed in their website and brochures, and even when you first lay your eyes on their Victorian-style bed, but once you get past that, you discover that: a) the aircon doesn’t work; b) there is no shower curtain and worse, water when you turn on the tap; c) the flat screen TV isn’t working and d) all of the above.

pretty from afar

I had VIP tickets to the Cosmo Bachelor Bash set for the 15th of the month, courtesy of the charming honcho of PMP Communications. I was going with a very good friend who threatened to sell his soul to the devil in exchange for VIP tickets (good thing he didn’t have to go this far). When lo and behold out come this message from the division head that I had to be present to the annual Strategic Planning for Senior Manager as the official documentations person for the group. Of course, I said yes cos this is work — but Wow, the experience at Seven Suites made more regret my existence.

no shower curtain, no hot water
this door gave me hell

Do not get me wrong, I am not picky when it comes to hotels. In fact, I have three qualifications: the bathroom must be clean and must flush AT ALL TIMES, rent per night should be cheap and reasonable and third, must be safe in a sense that I won’t get killed while sleeping. I stayed in backpacker hostels and 2-star digs but BAR NONE– Seven Suites is the worst hotel I ever stayed in.

In fairness, the bed was comfy and soft and the bed design was impressive but that’s about it. Doors leading to the room does not open up cos they are (most of the time)stuck. I was so frustrated that I told the receptionist that if ever I am chased by a zombie or a serial killer, I would surely be dead by now cos it took me fifteen minutes to open a goddamn door–with an old fashioned key that kept on falling since the key chain is already rusty.

And please do not even get me started on the food. There were no supplies available for extra orders, the food is often times served cool nor there was any server to take our orders while the seminar is ongoing

The only thing going for this hotel is the view–and that is, granted it is not covered by Manila’s smog.