Sky Broadband disappoints

The reason for the lack of activity to this blog, is not because I am slowly being swallowed alive by my 8 to 5.

It’s because of the inefficiency of service of this one:

We started with high hopes with Sky Broadband–after all, we came from the horrors of having Globe Broadband as our internet provider. (This is another story altogether and which required us to plug, unplug, turn off and turn on the router) So, when the Queen availed Sky’s services for Broadband to complement our cable connection, we are quite hopeful that we don’t have to deal with crappy service.

In the beginning, the service was great: clear and reliable internet connection at all hours. But four or five months into the service, it started getting really disappointing. We have no internet service from morning until night, appearing only maybe at 2AM or 3AM (if you’re lucky) — but who the hell (who has an 8 to 5 job) surfs at the ungodly hour of 3AM? Maybe except my hubby who works in the customer service industry, but us?!? Imagine not being able to work or even update your blog or surf at leisure just because there’s no internet connection. We tried all tricks available in the book: turn off, turn on the laptop and the router, fix the network setting on our respective lappies, and when all things seemed for naught, called the customer service who gave us no explanation or whatsoever why we have the SUCKIEST internet connection in the land! The first time I called–around 1130PM, I think (they have 24 hours customer care, in fairness), the agent gave me all this techie BS which I failed to understand and had to beg to him to explain to me in layman’s terms. The agent, whose tone sounded smug and bored, gave me some round-about on “switching off the router, then switch on again” which didn’t work, obviously.

So, the Queen called again last night–after she was unable to send a very important report to her boss–but again no noteworthy action taken. So all hell broke lose and the Queen threatened to have the service cut, if no one will come to the house and fix the goddamn thing today.

I won’t even begin on Sky Cable’s boring and uninspired programming (now that they started charging moolah for extra channels like NHK, Arirang, etc), but I fear–Sky is no longer as good as it used to be.

Maybe time to look for a new net and cable provider? Who do you recommend?

2 Comments Add yours

  1. fizzywoohoo says:

    May I recommend PLDT DSL? Well, in our case we don’t seem to have any problems with it. The internet’s fast & videos load properly for youtube. The very few times we complained (about 2 or 3 times) because we couldn’t connect, service arrived at our door pronto & they replaced this box looking thing for free. I think my sister pays P900/mo for it. =)

    1. lanilakwatsera says:

      I’ll consider your suggestion, Fizzy.
      Sky is slowly becoming a disappointing service provider for us… if things don’t improve, we’re definitely changing providers na 😦

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